#CX

Stanislav Khrustalev • I write about Customer Experience • I collect the best CX practices • I evaluate client paths hardclient.com For all questions: @stan_khrustalev Best product channels: clck.ru/3Eq6uq Channel in the RKN registry: clck.ru/3Eq6rt

Author's channel Alexandra Yuryev (@ayuryev) - head of business partners of the service in Avito - ex-head of customer service in Yandex (Station | Alice | Travel | Tasks) - ex-head of customer experience in Monopoly. online

Annual exhibition and conference in the research industry (MR, CX, UX). Organizer - Association of Research Companies "GROUP 789" Held in Moscow since 2016 https://researchexpo.ru

NAUMEN channel about technologies in customer service and CX management. Cases, news and useful materials about contact centers and front offices, omnichannel, AI technologies, voice and chat bots, WFM, knowledge and training management www.naumen.ru

Tsvetkov Sergey. CX expert. Managing Partner CX+ cxplus.ru Personal account @cx_tsvetkov

🔥Channel about customer service in the world of customer experience: examples from practice, interesting tricks, original ideas, questionable and unsuccessful decisions = personal opinion of the author, Olga Kuznetsova, 20+ years of practical experience🤝Collaboration@Olgabkuz

Philip Zuev, CCXP 1 of 4 in Russia ℹ️In simple words about the complexities of customer experience (CX) and reflections on self-development. 1️⃣5️⃣+ years of experience from contact center to CX: 🚘Mercedes-Benz 🏦VTB 🚂PGK ⚗️SIBUR 🛣Cordiant Website: https://filipp-zuev.tilda.ws/

I collect interesting things about technology, startups, tracking, research and cases in the field of Product development and Customer Experience (CX), share thoughts and announcements of interesting events. mit-union.ru | @sheglov